Frequently Asked Questions

The following are frequently asked questions that may arise when using InternetDisk ASP and their solutions:

[Q1]	How do I upload and download a file to and from InternetDisk ASP?	A1

[Q2]	Can I use the service from any Web browser?	A2

[Q3]	Is it possible to upload/download a folder at a time or process a multiple number of files at once?	A3

[Q4]	Are the ID and password input when signing in and file contents to be uploaded or downloaded protected on the Internet?	A4

[Q5]	The message "(Error No. 101) InternetDisk authentication failure" is displayed and I cannot sign in.	A5

[Q6]	File properties are lost when uploaded	A6

[Q7]	I cannot remember my Member ID	A7

[Q8]	I cannot remember my Customer ID	A8

[Q9]	I cannot remember my password	A9

[Q10]	The screen is displayed in English but the browser displays a message prompting for you to Install Japanese fonts.	A10

[Q11]	I receive mail containing garbled characters from [email protected].	A11

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[Q1]	How do I upload and download a file to and from InternetDisk ASP?
[A1]	Use a browser (Web view) to upload and download a file to and from the InternetDisk. Using the browser, access the InternetDisk ASP site, and enter your Customer ID, Member ID, and password to sign in. For detailed information on how to use, see here. For information on the OS and browsers you can use, please refer to the Operating Environment page.
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[Q2]

Can I use the service from any Web browser?

[A2]

You need one of the following browser.

In Windows environment:
Internet Explorer 11
Firefox (current version)

In Macintosh environment:
Safari (current version)
Firefox (current version)
For information on the OS you can use, see the Operating Environment page.

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[Q3]	Is it possible to upload/download a folder at a time or process a multiple number of files at once?
[A3]	There are the following two ways. Use DiskManager nternetDisk ASP provides a dedicated client tool at no charge. DiskManager allows processing of a multiple number of files or whole folders at once. Please download this client tool. Similar to Web View, notification to a shared address (URL) can automatically be given by e-mail. > Downloads DiskManager is available only in Windows version. Therefore, it cannot be used in other environments such as Macintosh. For more information about operating environments, please refer here. Please note that DiskManager is provided on a non-support basis, Please be aware of this before using it. To use DiskManager, it is necessary to install this program by downloading it from "Member Menu." When using InternetDisk ASP from a browser, whole folders cannot be uploaded or downloaded. Compress a folder in advance so as to process it as a single file. By compressing folders and files using compression software you have already installed in your environment, a multiple number of files and whole folders can be processed as a single file. To process a multiple number of files in Macintosh environment, we recommend compressing them while giving consideration to resource fork, a Mac specific file structure, and then using the files from Web View.
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[Q4]	Are the ID and password input when signing in and file contents to be uploaded or downloaded protected on the Internet?
[A4]	If you turn on the "Encode by SSL" checkbox when you sign in, communication is implemented with your input data encoded by SSL until you sign out. SSL (Secure Socket Layer) is a protocol for sending and receiving information encoded on the Internet. With SSL you can achieve secure communication with data encoded. When SSL is used, communication slows down slightly.
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[Q5]

The message "(Error No. 101) InternetDisk authentication failure" is displayed and I cannot sign in.

[A5]

When you try to sign in from the top page of InternetDisk ASP, if the message "(Error No.101) InternetDisk authentication failure" is displayed and cannot sign in, check to see if you have input the correct [Customer ID], [Member ID] and [Password*].
*Be sure to input the member password that has been issued with the Member ID.

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[Q6]	File properties are lost when uploaded
[A6]	Due to matching on the server side, attributes set on a file are lost when the file is uploaded from a PC to the InternetDisk. For example, if you upload a file attached with the "read-only" attribute to the InternetDisk and then download the file, the "read-only" attribute is lost.
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[Q7]	I cannot remember my Member ID
[A7]	If you cannot remember your Member ID, please contact your Member Administrator.
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[Q8]	I cannot remember my Customer ID
[A8]	If you cannot remember your Customer ID, please contact your Member Administrator.
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[Q9]	I cannot remember my password
[A9]	If you cannot remember your Member Password, follow the next steps to re-set your password: On the sign-in screen, click on "Forgot Your Password?" Enter the mail address registered with InternetDisk ASP. As you receive a confirmation mail at the registered mail address, click the URL in the main text as instructed by the mail. When the "Get New Password" screen appears in the browser, enter a new password to be set.
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[Q10]	The screen is displayed in English but the browser displays a message prompting for you to Install Japanese fonts.
[A10]	The Web view list you are attempting to view might contain a folder or file name in Japanese. If you choose not to Install Japanese fonts, the correct folder or file name is not displayed. However, it has no adverse effect on the file uploading or downloading operations.
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[Q11]	I receive mail containing garbled characters from [email protected].
[A11]	InternetDisk ASP automatically delivers mail. However, its language might be Japanese. Please request your Member Administrator to set English as the language of mail to be sent to members.
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